Completion of the snowglobe story

I mentioned the saga of the snowglobe earlier.

This was the original:

Oh so broken.

Well, the hotel was true to their word and promptly sent it out (and didn't even charge me!).  

When I received it, I wrote them this letter:

Hi [Customer service person name],

I just wanted to say thank you once again for FedExing that snowglobe.  It was probably a very minor matter in your workday, but please know that your kindness and generosity made a huge difference to my family.  

I'm attaching a picture of my kiddos - you can see the 7 year old looking so joyful as he shakes it, and his brothers (especially the youngest who broke the first one) coveting it all over again. 

In gratitude,

Michal, guilty mom

She just wrote back the nicest letter saying that to see my child happy is the highlight of her day, that it was a pleasure writing to me, and that she hopes we come to Chicago so she can meet us in person.

People like her restore my faith in the goodness of humanity, whenever I doubt it!